Imagine Unified Communications

with the last phone system you’ll ever need

Cloud Based Voice is a best-in-class phone system hosted in the Mediacom Business network. Instead of purchasing and managing a phone system, Mediacom Business delivers the same features on a per-user, or per-seat basis. All of the features and capabilities of your current phone system are available on Cloud Based Voice. Even better, Cloud Based Voice gives you a number of advanced capabilities you may not have today, all easily managed on a web portal. The benefits of this "cloud" based approach to buying a phone system are numerous. Some important benefits are:
• Buy only what you need – as your business grows, Cloud Based Voice grows with you
• No obsolescence – As new capabilities become available, Mediacom Business will upgrade Cloud Based Voice and provide you the latest-and greatest capabilities
• Predictable billing – never any surprises

Our phone solution is based on Voice over IP (VoIP) that uses your data connection to deliver calls to and from your office. Mediacom Business’ data network has very high reliability, and Cloud Based Voice is engineered such that voice traffic always takes priority over more routine data traffic. In the network, Mediacom Business has implemented Cloud Based Voice with a redundant design such that if a failure were to occur, backup equipment would take over. The biggest advantage as compared to a traditional phone system set-up is the intelligence for the service resides in the Mediacom Business network, not on local equipment. If a natural disaster or event were to happen, Mediacom Business’ network based solution would continue to operate, whereas a phone system at a business location has a greater chance of failing.

Some VoIP providers offer a solution that uses the public Internet and is not engineered for optimal performance. Sometimes it works fine, but performance can vary widely based on location, time of day, and the amount of data traffic. In contrast, Cloud Based Voice is a network-based phone system that utilizes Mediacom Business’ managed, secure, and high performing private IP network. Your traffic is managed and prioritized and is not subject to the same uncontrollable inconsistencies seen in public Internet services.

Since Cloud Based Voice is an end-to-end managed solution, voice quality is comparable to what you’re used to today. However, as technologies such as high definition voice emerge, voice quality for services like Cloud Based Voice will be far superior to what you have today.

Cloud Based Voice is a fully managed solution – Mediacom Business ensures voice quality from your phones all the way into the phone network. Prioritization of voice traffic is used so that no matter how much data traffic occurs in your network, voice always has first priority.

Cloud Based Voice provides a web portal for both end-users and administrators so that most all capabilities of the service can be self-managed. Want to make a change to a hunt group or call pickup group? Go into the web portal and make the change. Want to move a phone from one location in the building to another? Simply plug the phone into the wall jack at that location and the phone will boot up with the user’s configuration ready to go.