Mediacom has been selected as a 2021 US Best Managed Company.

Imagine Unified Communications
with the last phone system you’ll ever need

Stop worrying about your phone system and get back to what really matters, your business

Keep up with competitors with an impressive array of capabilities now available to small businesses that were previously only accessible to larger ones. Voice over IP reduces the cost of your business’ capital expenditures by using cloud-based technology and alleviating the need for costly onsite phone equipment.


What is Managed Voice?

Managed Voice Features

No Large Upfront Capital Costs

All phone system features are included in the monthly charge for the service. You have the option to purchase or lease the phones.

No On-Site PBX to Manage

The application server in the Mediacom Business network delivers the phone system features so there is no hardware for you to manage and support. Administrators and End Users have access to an online portal for easy administration of the system.


With Hosted IP Phones, new users can be added without any capital costs and seasonal workers can be added and removed quickly by contacting Mediacom Business.

No Ongoing Costs for Software Updates

The server is continually updated as new capabilities become available so you will always have the most up to date features without the cost and time to update your premises based phone system.

Feature Rich

Provides phone system capabilities comparable to a premises based PBX.

Business Continuity

The phone system features are hosted at Mediacom Business so power interruptions at your site do not affect call delivery. You can quickly and easily forward your calls to a mobile phone or alternate number using the online portal.

Managed Voice FAQs

What is Managed Voice Solutions?

Managed Voice Solutions is a best-in-class phone system hosted in the Mediacom Business network. Instead of purchasing and managing a phone system, Mediacom Business delivers the same features on a per-user, or per-seat basis. All of the features and capabilities of your current phone system are available on Managed Voice. Even better, Managed Voice gives you a number of advanced capabilities you may not have today, all easily managed on a web portal. The benefits of this “cloud” based approach to buying a phone system are numerous. Some important benefits are:
• Buy only what you need – as your business grows, Managed Voice grows with you
• No obsolescence – As new capabilities become available, Mediacom Business will upgrade Managed Voice and provide you the latest-and greatest capabilities
• Predictable billing – never any surprises

How reliable is Managed Voice?

Managed Voice is based on Voice over IP (VoIP) that uses your data connection to deliver calls to and from your office. Mediacom Business’ data network has very high reliability, and Managed Voice is engineered such that voice traffic always takes priority over more routine data traffic. In the network, Mediacom Business has implemented Managed Voice with a redundant design such that if a failure were to occur, backup equipment would take over. The biggest advantage as compared to a traditional phone system set-up is the intelligence for the service resides in the Mediacom Business network, not on local equipment. If a natural disaster or event were to happen, Mediacom Business’ network based solution would continue to operate, whereas a phone system at a business location has a greater chance of failing.

How is Managed Voice different than Skype and Vonage?

Some VoIP providers offer a solution that uses the public Internet and is not engineered for optimal performance. Sometimes it works fine, but performance can vary widely based on location, time of day, and the amount of data traffic. In contrast, Managed Voice is a network-based phone system that utilizes Mediacom Business’ managed, secure, and high performing private IP network. Your traffic is managed and prioritized and is not subject to the same uncontrollable inconsistencies seen in public Internet services.

How is the voice quality?

Since Managed Voice is an end-to-end managed solution, voice quality is comparable to what you’re used to today. However, as technologies such as high definition voice emerge, voice quality for services like Managed Voice will be far superior to what you have today.

Will the data traffic in my office affect voice quality?

Managed Voice is a fully managed solution – Mediacom Business ensures voice quality from your phones all the way into the phone network. Prioritization of voice traffic is used so that no matter how much data traffic occurs in your network, voice always has first priority.

If I need to make changes (or move a phone) do I need to call Mediacom Business?

Managed Voice provides a web portal for both end-users and administrators so that most all capabilities of the service can be self-managed. Want to make a change to a hunt group or call pickup group? Go into the web portal and make the change. Want to move a phone from one location in the building to another? Simply plug the phone into the wall jack at that location and the phone will boot up with the user’s configuration ready to go.

Managed Voice
White Paper


What Does It Mean to Have a Managed and Monitored Service?

You don’t have time to be the business owner and the IT department. And quite frankly, most of us don’t have the expertise to do both. Mediacom Business handles every component for you. From equipment set-up, to updating software, maintenance tasks and watching systems closely – you can focus on your business knowing you have the latest and greatest protection.

Every feature runs over our state-of-the-art broadband network and since it’s cloud-based, updates are continuous, without interruption to your business.

  • Fast, easy set-up
  • Seamless coverage with no extra software or licenses needed
  • Dedicated customer support 24/7
  • Low monthly cost with no additional hardware or service fees
  • Cloud based offerings work seamlessly with Mediacom Business Internet – helping secure the connection and devices being used

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